Zenvia vs Halaxy

Zenvia vs Halaxy for counselling practices

Halaxy's core platform is free, with usage paid for in credits. Zenvia is one flat 10% of billings with everything included. Here's how the two actually compare for a counselling practice — figures below are from Halaxy's own pricing page as of August 2026, not estimates.

	Zenvia	Halaxy
Pricing model	10% of billings, all-inclusive	Free core platform; pay-as-you-go credits ($0.15–$0.22/credit) for SMS, telehealth, e-scripts, AI Scribe and more; card processing 1.5–1.9% + $0.75–$1.00/transaction; a paid subscription tier from 25 credits/month for two-way calendar sync, white-label branding and API access
Monthly minimum	$0 in a month you bill nothing	$0 for the core platform
AI session notes	Included in the 10% — no separate charge	"AI Scribe" is a metered feature, paid for from the same credit pool as SMS and telehealth
Telehealth	Included in the 10%	Consumes credits
SMS reminders	Included in the 10%	Consumes credits
Client records & clinical templates	Included	Included (700+ templates) on the free core platform
Invoicing & card payments	Invoicing included in the 10%; card payments carry the standard processing fee	Invoicing included free; card payments carry the processing fee above
Client self-booking portal	Included	Included
Migration support	Free, hands-on — see how it works	Self-serve import tools

Halaxy figures sourced from halaxy.com/pricing/au, August 2026. Halaxy doesn't publish exact per-action credit consumption (e.g. credits per SMS, per telehealth session, per AI Scribe note), so we can't calculate an exact monthly total on their model here — check their pricing page directly for that detail.

Being straight about this

Halaxy's free tier is genuinely free

If your practice barely uses SMS reminders, doesn't need telehealth or AI-drafted notes, and doesn't process card payments through the platform, Halaxy's core platform can cost you nothing. We're not going to pretend otherwise. Where Zenvia is different: telehealth, SMS reminders, AI-drafted session notes and the tools library are all inside the one 10% figure, with nothing to meter, top up, or run out of credits for mid-session — card payments are the one thing both platforms charge separately for, at standard processing rates. If you'd rather see one number on your invoice than track a credit balance across four different features, that's the practical difference.

And because it's a percentage rather than a flat fee, a quiet month — parental leave, an unexpectedly light referral month, part-time practice — costs you close to nothing under Zenvia. A subscription tier doesn't know the difference. See our full pricing page for more on how we think about that trade-off.

Common questions

Zenvia vs Halaxy, the questions people actually ask

Is Halaxy really free?

Halaxy's core platform is genuinely free if your practice barely uses SMS reminders, doesn't need telehealth or AI-drafted notes, and doesn't process card payments through the platform. Those extras are metered credits on Halaxy; on Zenvia they're all included in the 10% figure.

Which is cheaper for a busy solo practice?

It depends how much SMS, telehealth and AI-note usage you run through the platform each month — those all consume Halaxy credits on top of its free core. Zenvia's 10% covers all of it with nothing to meter, and because it's a percentage, a quiet month costs close to nothing.

Can I switch from Halaxy to Zenvia without losing data?

Yes — we import your client list and upcoming appointments for you as part of a free, hands-on migration, and sit with you for the first week. See how migration works.

Does Zenvia charge extra for AI notes like Halaxy's AI Scribe?

No. AI-drafted session notes are included in the 10% — there's no separate credit pool or metered charge, unlike Halaxy's AI Scribe.

See it for yourself — free for 90 days

We'll import your Halaxy client list and upcoming appointments for you. See how migration works.

Start free — 90 days

Comparing something else? See Zenvia vs Power Diary / Zanda or Zenvia vs AI scribes.