01
Front desk
Live availability, online self-booking, SMS and email reminders, waitlists and cancellation rules. Clients book themselves; you just turn up.
Founding intake open · Nothing to pay for 90 days · Built in Sydney
Your own counselling practice, without running one.
Zenvia handles the bookings, client files, invoicing, third-party billing and session notes — you handle the counselling, from your rooms or your home office.
Keep 90% of what you bill — not the 60–70% a group practice leaves you.
- You keep 90% — no subscription, no per-seat fee, plus card processing at cost
- Your clients stay yours — no restraint clauses, export any time
- For counsellors, psychologists, social workers and allied health
- Client data hosted in Australia · Free migration · No card to start
- A practice for
- Counsellors
- Psychologists
- Social workers
- Solo practitioners
- Group practices
- Telehealth-only
- EAP providers
The practice, without the split
Everything a practice does for you. None of what it takes from you.
In a group practice you hand over 30 to 40 percent for a receptionist, a room and someone chasing invoices. Zenvia does the booking, the reminders, the files, the billing and the chasing for 10 percent — and you choose the room, whether that's telehealth from home or a space you rent by the hour.
02
Client files
Intake, consent, risk flags, treatment plans and every session note in one confidential file that's ready before the client is.
03
Telehealth
Secure telehealth built in — no downloads for clients, session timer, notes open beside the call. Your rooms, anywhere.
04
Billing
Card payments, receipts, sliding-scale rates, and NDIS, EAP and private health invoicing sent and chased for you. An end-of-quarter view your accountant will accept.
05
Practice admin
Multi-practitioner scheduling, audit-trailed session notes ready for supervision, and admin reporting when you grow beyond one.
Moving in
We import your client list, notes and upcoming appointments and sit with you for the first week.
Want the full walkthrough? See how it works, step by step.
Why Zenvia exists
I've spent 20 years running technology and cybersecurity for Australian health and disability organisations, and sat on the board of one. What I kept seeing was good practitioners losing evenings to admin and a third of their income to a practice they didn't own. Zenvia is the practice I'd have wanted them to have.
Steve Daniel, founder
GAICD · MBA · Master of IT · Author, Cybersecurity for Australian Not-for-Profits
Built in Sydney. Client data hosted in Australia. Privacy Act aligned.
The real comparison
Three ways to practise. Only one lets you keep 90%.
Run it yourself, join a group practice, or run it on Zenvia. Here's what each one actually costs you.
| Doing it yourself | Group practice | Zenvia | |
|---|---|---|---|
| Your share of billings | 100% — minus whatever it costs you to run it | 60–70% (30–40% split) | 90%, plus card processing at cost |
| Who owns the clients | You do | The practice, often with a restraint clause | You do — always |
| Hours and caseload | Entirely up to you | Their roster and rules | Your fees, your hours, your caseload cap |
| Rooms | Room hire $25–60 a session, or a lease | Theirs, on their schedule | Telehealth included; hire a room only when you need one |
| Reception, bookings and reminders | A receptionist, or you, between clients | Done for you | Self-booking, reminders, cancellations handled |
| Invoicing and chasing | Your evenings | Done for you | Sent, tracked and chased automatically |
| NDIS / EAP / private health billing | Spreadsheets and portals | Done for you, through their system | Invoiced from the client file, sent and chased automatically — funders needing their own claims portal, ask us first |
| Practice software | 2–3 subscriptions, $150+/month | Theirs | Included |
| Session notes | 10–15 minutes each, after hours | Your evenings | Drafted for you, signed by you |
| Referrals / new clients | Down to your own marketing and network | Their pipeline | Your public profile plus your own network |
| Insurer-ready records | Your responsibility | Their system | Audit trail on every file |
| If you leave | N/A — it's already yours | Clients usually stay behind | Export everything, any time — no exit fee |
Live reception staff are coming as we grow. Founding practitioners get it first, at the same 10 percent.
Session notes
Finish your notes before you leave the room.
Zenvia drafts a structured note from your session. You review, edit and sign. The clinical judgement stays yours; the typing doesn't.
- Your format, not oursSOAP, DAP or your own template — notes come back in the structure you already write in.
- Nothing files itselfEvery draft waits for your review and signature, with a full audit trail of edits.
- Follow-up suggestedRelevant worksheets from the tools library are proposed for between-session work.
Shaped by conversations with practising counsellors ahead of launch — join the founding intake.
Session note — draft
Client 4821 · 50 min · Telehealth
Presenting concerns
Themes
Work stressSleep disruptionAvoidance
Plan & homework
Sleep reset worksheet
Grounding practice, twice daily
Review in 2 weeks
What the AI does and doesn't do
The honest answers, before you ask.
Bringing AI near a therapy room is a serious decision. Here is exactly how it works, in plain terms.
Is my session recorded?
Only if you turn it on for that session, with client consent captured first. Audio is transcribed, the draft is produced, and the recording and its transcript are automatically deleted 7 days after the session. You can also work from your own typed points and never enable audio at all.
Does the AI make clinical decisions?
No. It structures what happened into your note format. It doesn't diagnose, assess risk or contact clients, and nothing enters the record until you have read and signed it.
What do I tell my client, and my supervisor?
We give you a plain-language consent script and a one-page explainer to hand to clients, plus an access and edit log you can bring to supervision or your insurer.
Get the consent script →
Tools library
A resources library for your practice.
Free worksheets, exercises and templates you can share with clients between sessions — browse the library, use what fits, and add your own over time.
Browse the library →
CBT thought records
Grounding exercises
Mood check-ins
Couples communication
Sleep resources
Exposure hierarchies
Self-compassion practices
Goal setting
Intake questionnaires
Outcome measures
Relapse prevention plans
Session handouts
Your public profile
A profile that works for you.
Publish your modalities, fees and live availability on your public Zenvia profile — published, indexable and bookable. Anyone who lands on it can book a slot themselves and arrive in your calendar with intake already done.
Your clients stay yours
Existing clients and anyone who finds you through Zenvia are treated the same way: one rate, your caseload, your records. We're not a group practice that owns the book.
You set the terms
Your fees, your hours, your caseload cap, your decision on who you take on.
New enquiry
Anxiety · after-hours · telehealth
Matched to your availability on Thursday 6:00 PM.
Intake complete
Consent signed, history submitted
Ready in the client file before you meet.
Pricing
You keep 90 percent. That's the arrangement.
No subscription, no per-seat fee, no add-on modules. Ten percent of what you bill through Zenvia covers the whole practice — every feature, every client. A quiet month costs you almost nothing, and we only do well when you do.
10%
of billings. You keep 90% — plus card processing at cost.
- Front desk, client files, telehealth, billing, session notes, tools library — all included
- SMS reminders and client portal at no extra cost
- Unlimited clients, notes and resources
- Free migration and onboarding support
- No lock-in, no exit fee, export your records any time
Billed monthly on everything invoiced through Zenvia, referred clients and your own alike. Bill nothing, pay nothing.
Compared to running it all yourself — rooms, reception, software, chasing invoices — 10 percent buys the whole practice back. Compared to the 30 to 40 percent a group practice takes for rooms and reception, it isn't close.
Full pricing details →Run the numbers
What would your practice cost to run?
Leave at $0 for telehealth only.
You bill
$6,062
a month
Zenvia's share (10%)$606
Card processing (est.)$119
Room hire$0
You keep with Zenvia
$5,337
A group practice at 30% would take $1,819 a month — you'd keep $4,243.
Difference per month vs a group practice
$1,093
Doing it entirely yourself costs roughly $150 a month in fixed costs (software plus any room hire) — and 4 admin hours a week stay yours to carry.
Admin hours back (vs doing it yourself)
3/wk
Hours back a year
156
a month runs the whole practice — front desk, telehealth, reminders, notes, billing — with nothing to pay in a week you don't work. Fill those 3 hours a week with clients and it's $1,819 a month more in your pocket — and set your hours.
Indicative only. Assumes 4.33 weeks a month; card processing at Stripe's standard rate of 1.65% + $0.30 per session; the room hire you enter applies whether you're comparing to Zenvia or doing it yourself; the group-practice split you set above; and that Zenvia absorbs roughly three quarters of the admin hours a practice currently carries when comparing to doing it yourself.
Clinical record security & Privacy Act compliance
Built to hold clinical records properly
Australian hosting
Client records stored in Australia, encrypted in transit and at rest. AI note-drafting is processed overseas, deleted within 7 days.
Privacy Act aligned
Consent capture, retention rules and record access built to APP obligations.
You own your records
Export your full client file set any time, in a readable format.
Audit trail
Every note edit, access event and disclosure logged for supervision and insurance.
Read the full detail on our security page.
Book a walkthrough
Tell us a little about your practice — solo or group, what you're weighing up — and we'll get back to you to find a time. No sales team, just the people building it.
Thinking about leaving a group practice
Leaving a group practice? The honest answers.
The real questions counsellors ask before they leave a group practice — answered plainly, including where we're not there yet.
Where will my clients come from?
Your public Zenvia profile, our find-a-counsellor directory, and any existing clients who move across with you. Zenvia is a new platform, so we're upfront that the directory-referral pipeline builds over time, the same as any new listing would.
What about rooms?
Telehealth is included at no extra cost. If you see clients in person, hire a room by the session or the hour through your own arrangement — there's no lease and no fixed room cost built into the 10%.
Will I be isolated? What about peers and supervision?
Peer and supervision support is on our roadmap, not fully built yet — talk to us about what you need and we'll tell you honestly where that stands.
Do you handle Medicare?
Only for Medicare-eligible practitioners — eligible psychologists, AASW-accredited social workers and eligible occupational therapists with a Medicare provider number on file can invoice their full fee and have Zenvia track the client's Medicare rebate against it. General counsellors (PACFA or ACA registered) can't bill Medicare at all — Better Access doesn't cover that registration category. We don't yet submit live Medicare Online claims for you; that's on our roadmap. Ask us if that's a day-one requirement for your practice, or see the full eligibility breakdown.
What's involved in going out on my own — ABN, insurance, GST?
Broadly: registering an ABN, confirming your professional indemnity and public liability insurance covers private practice, and checking whether the GST registration threshold applies to you. This is general information, not tax or legal advice — confirm your specific position with an accountant before you start billing.
Can I leave, and what happens to my clients?
Yes, any time — no lock-in and no exit fee. Export your full client file set in a readable format whenever you like. Your clients are yours; leaving Zenvia doesn't change that.
Not ready to talk yet?
Get the full picture by email first.
Positioning, pricing, what's included, security and funder billing — everything in one email, no call required.
Email me the info pack →
Founding practitioners
We take nothing for your first 90 days.
Zenvia is newly launched. Founding practitioners get terms nobody after them will.
- Nothing to pay for 90 daysNo card, no 10%.
- Your 10% rate lockedFor as long as you stay.
- Live reception, when it landsBefore anyone else.
- A direct line to the people building Zenvia
We bring practices on gradually, so every migration gets proper attention.
Claim a founding place →What happens when you start
1. Leave your email
We reply within one business day. No card, no contract.
2. A 20-minute setup call
We import your clients, notes and upcoming appointments and set up your profile.
3. See your first client
Bookings, reminders, notes and billing are already running. You just turn up.
Spend your week counselling, not running a practice.
Nothing to pay for 90 days. No card. Your practice moved in for you.