01
Front desk
Live availability, online self-booking, SMS and email reminders, waitlists and cancellation rules. Clients book themselves; you just turn up.
Founding intake open · Nothing to pay for 90 days · Built in Sydney
Your own practice, without running one.
Keep 90% of what you bill. Zenvia handles the bookings, client files, invoicing, third-party billing and session notes — you handle the counselling, from your rooms or your kitchen table.
- You keep 90% — no subscription, no per-seat fee
- For counsellors, psychologists, social workers and allied health
- Client data hosted in Australia
- Free migration · No card to start
- A practice for
- Counsellors
- Psychologists
- Social workers
- Solo practitioners
- Group practices
- Telehealth-only
- EAP providers
Counselling practice management software, and the practice around it
Everything a practice does for you. None of what it takes from you.
In a group practice you hand over 30 to 40 percent for a receptionist, a room and someone chasing invoices. Zenvia does the booking, the reminders, the files, the billing and the chasing for 10 percent — and you choose the room, whether that's telehealth from home or a space you rent by the hour.
02
Client files
Intake, consent, risk flags, treatment plans and every session note in one confidential file that's ready before the client is.
03
Telehealth
Secure telehealth built in — no downloads for clients, session timer, notes open beside the call. Your rooms, anywhere.
04
Billing
Card payments, receipts, sliding-scale rates, and NDIS, EAP and private health invoicing sent and chased for you. An end-of-quarter view your accountant will accept.
05
Practice admin
Multi-practitioner scheduling, audit-trailed session notes ready for supervision, and admin reporting when you grow beyond one.
Moving in
We import your client list, notes and upcoming appointments and sit with you for the first week.
Why Zenvia exists
I've spent 20 years running technology and cybersecurity for Australian health and disability organisations, and sat on the board of one. What I kept seeing was good practitioners losing evenings to admin and a third of their income to a practice they didn't own. Zenvia is the practice I'd have wanted them to have.
Steve Daniel, founder
GAICD · MBA · Master of IT · Author, Cybersecurity for Australian Not-for-Profits
Built in Sydney. Client data hosted in Australia. Privacy Act aligned.
The alternative
Running a practice yourself costs more than you think.
Here's what a working practice needs, and what it costs when you buy each piece separately.
| Need | Doing it yourself | With Zenvia |
|---|---|---|
| Rooms or telehealth | Room hire $25–60 a session, or a lease | Telehealth included; hire a room only when you need one |
| Reception & reminders | A receptionist, or you, between clients | Self-booking, reminders, cancellations handled |
| Invoicing & chasing | Your evenings | Sent, tracked and chased automatically |
| NDIS / EAP / private health billing | Spreadsheets and portals | Invoiced from the client file, sent and chased automatically — funders needing their own claims portal, ask us first |
| Practice software | 2–3 subscriptions, $150+/month | Included |
| Session notes | 10–15 minutes each, after hours | Drafted for you, signed by you |
| Insurer-ready records | Your responsibility | Audit trail on every file |
Or join a group practice and hand over 30 to 40 percent — plus their hours, their rooms and their caseload rules.
Live reception staff are coming as we grow. Founding practitioners get it first, at the same 10 percent.
Session notes
Finish your notes before you leave the room.
Zenvia drafts a structured note from your session. You review, edit and sign. The clinical judgement stays yours; the typing doesn't.
- Your format, not oursSOAP, DAP or your own template — notes come back in the structure you already write in.
- Nothing files itselfEvery draft waits for your review and signature, with a full audit trail of edits.
- Follow-up suggestedRelevant worksheets from the tools library are proposed for between-session work.
Shaped by conversations with practising counsellors ahead of launch — join the founding intake.
Session note — draft
Client 4821 · 50 min · Telehealth
Presenting concerns
Themes
Work stressSleep disruptionAvoidance
Plan & homework
Sleep reset worksheet
Grounding practice, twice daily
Review in 2 weeks
What the AI does and doesn't do
The honest answers, before you ask.
Bringing AI near a therapy room is a serious decision. Here is exactly how it works, in plain terms.
Is my session recorded?
Only if you turn it on for that session, with client consent captured first. Audio is transcribed, the draft is produced, and the recording is deleted. You can also work from your own typed points and never enable audio at all.
Is client data used to train AI models?
No. Never — not by Zenvia and not by our model providers. It is contractually excluded from training, and it is not sold, shared or used for anything except producing your draft.
Does the AI make clinical decisions?
No. It structures what happened into your note format. It doesn't diagnose, assess risk or contact clients, and nothing enters the record until you have read and signed it.
What do I tell my client, and my supervisor?
We give you a plain-language consent script and a one-page explainer to hand to clients, plus an access and edit log you can bring to supervision or your insurer. Get the consent script →
What happens to my data if I leave?
Export your full client file set any time, in a readable format. No lock-in and no exit fee.
Not ready to sign up? Take the consent script.
The AI session-notes consent script and client explainer, emailed to you as a starting draft. Free, no obligation, useful whatever platform you end up on.
Tools library
A resources library for your practice.
Free worksheets, exercises and templates you can share with clients between sessions — browse the library, use what fits, and add your own over time.
Browse the library →
CBT thought records
Grounding exercises
Mood check-ins
Couples communication
Sleep resources
Exposure hierarchies
Self-compassion practices
Goal setting
Intake questionnaires
Outcome measures
Relapse prevention plans
Session handouts
Fill your hours
A profile that brings clients to you.
Publish your modalities, fees and live availability on your public Zenvia profile. Clients searching Google for exactly what you offer find you, book the slot, and land in your calendar with intake already done.
Your clients stay yours
Existing clients and anyone who finds you through Zenvia are treated the same way: one rate, your caseload, your records. We're not a group practice that owns the book.
You set the terms
Your fees, your hours, your caseload cap, your decision on who you take on.
New enquiry
Anxiety · after-hours · telehealth
Matched to your availability on Thursday 6:00 PM.
Intake complete
Consent signed, history submitted
Ready in the client file before you meet.
Pricing
You keep 90 percent. That's the arrangement.
No subscription, no per-seat fee, no add-on modules. Ten percent of what you bill through Zenvia covers the whole practice — every feature, every client. A quiet month costs you almost nothing, and we only do well when you do.
10%
of billings. You keep 90%.
- Front desk, client files, telehealth, billing, session notes, tools library — all included
- SMS reminders and client portal at no extra cost
- Unlimited clients, notes and resources
- Free migration and onboarding support
- No lock-in, no exit fee, export your records any time
Billed monthly on everything invoiced through Zenvia, referred clients and your own alike. Bill nothing, pay nothing.
Compared to a software subscription, 10 percent is more in a busy month. Compared to the 30 to 40 percent a group practice takes for rooms and reception, it isn't close. That's the deal: we run the practice, you keep 90 percent, and in a quiet month we barely earn at all.
Full pricing details →Run the numbers
What would your practice cost to run?
You bill
$6,062
a month
Zenvia's share (10%)
You keep (90%)
$5,456
A group practice at 30% would take $1,819 — and keep your hours.
Admin hours back
3/wk
Fixed monthly fees
$0
a month runs the whole practice — front desk, telehealth, reminders, notes, billing — with nothing to pay in a week you don't work. You get back about 156 hours a year. Fill those 3 hours a week with clients and it's $1,819 a month more in your pocket.
Indicative only. Assumes 4.33 weeks a month, a 30% group-practice split, and that Zenvia absorbs roughly three quarters of the admin hours a practice currently carries.
Clinical record security & Privacy Act compliance
Built to hold clinical records properly
Australian hosting
Client data stays onshore, encrypted in transit and at rest.
Privacy Act aligned
Consent capture, retention rules and record access built to APP obligations.
You own your records
Export your full client file set any time, in a readable format.
Audit trail
Every note edit, access event and disclosure logged for supervision and insurance.
Read the full detail on our security page.
Book a walkthrough
Tell us a little about your practice — solo or group, what you're weighing up — and we'll get back to you to find a time. No sales team, just the people building it.
Founding practitioners
We take nothing for your first 90 days.
Zenvia is launching with a small first intake. Founding practitioners get terms nobody after them will.
- Nothing to pay for 90 daysNo card, no 10%.
- Your 10% rate lockedFor as long as you stay.
- Live reception, when it landsBefore anyone else.
- A direct line to the people building Zenvia
Places in the first intake are limited so we can move every practice in properly.
Claim a founding place →What happens when you start
1. Leave your email
We reply within one business day. No card, no contract.
2. A 20-minute setup call
We import your clients, notes and upcoming appointments and set up your profile.
3. See your first client
Bookings, reminders, notes and billing are already running. You just turn up.
Spend your week counselling, not running a practice.
Nothing to pay for 90 days. No card. Your practice moved in for you.