What a scribe does
Records or transcribes a session and drafts a structured note. That's the whole job — a genuinely useful one, and nothing more.
Zenvia vs AI scribes
Do you need an AI scribe, or a practice?
Heidi and Lyrebird are good at one thing: turning a session into a draft note. Neither books your appointments, sends a reminder, runs telehealth, or invoices a client. Here's the actual difference between bolting a scribe onto what you're already using, and running your whole practice on one system that already includes it.
The real comparison
A scribe is a point solution. A practice needs more than one point solved.
What it doesn't do
Bookings, calendar management, reminders, telehealth, invoicing, third-party billing, a client portal, or a place to actually store the record it just wrote.
What that means in practice
Most practices running a standalone scribe are still paying for — and reconciling data between — a separate practice management system underneath it.
The honest numbers
What a standalone scribe actually costs, on top of everything else
Heidi's Clinician plan is USD $150/month billed annually (their pricing is quoted in USD even for Australian users), or a Practice plan at USD $99/user/month with EHR integrations. Lyrebird's Clinician plan is A$85/month billed annually (A$120 month-to-month), with a Practice tier at A$130/month and an unlimited Pro tier at A$160/month annually. Either way, that's a per-practitioner subscription for note-drafting alone — before you've paid for anything to manage bookings, telehealth or invoicing.
On Zenvia, unlimited AI-drafted session notes are one feature inside the 10% of billings that also covers bookings, calendars, reminders, telehealth, invoicing, third-party billing and the client portal. There's no separate scribe subscription to layer on top, and nothing metered by transcription hour.
Heidi and Lyrebird figures sourced from their own published pricing pages, September 2026 — check their sites directly for current rates, as both have changed pricing within the past year.
Common questions
Zenvia vs AI scribes, the questions people actually ask
Can I use Heidi or Lyrebird instead of Zenvia?
You can, but they solve a different problem. Heidi and Lyrebird draft your session notes; they don't handle bookings, calendars, invoicing, telehealth or client records. Most practices running one of them still run a separate practice management system alongside it.
Is Zenvia's AI note-taking as good as a dedicated scribe?
It covers the same core job — turning a session into a structured draft note in your chosen format (SOAP or DAP), which you review, edit and sign. See how it works.
Do I pay extra for AI notes on Zenvia, on top of the 10%?
No. Unlimited AI-drafted session notes are included in the 10% of billings — no per-user subscription, no metered transcription hours.
See the whole practice, not just the notes
Free for 90 days, no card required.
Comparing something else? See Zenvia vs Halaxy or Zenvia vs Power Diary / Zanda.