Self-managed
The participant pays your invoice directly, then claims reimbursement from the NDIA themselves. You invoice exactly like a private client — no different billing process for you at all.
NDIS and counselling
NDIS billing for counsellors: self-managed vs plan-managed vs NDIA-managed
How you get paid for NDIS counselling depends entirely on the participant's plan management type — not on anything you do as the counsellor. Here's what each one actually means for billing.
The three plan types
It's the participant's plan that decides how you bill
Plan-managed
A registered plan manager pays you on the participant's behalf and handles the NDIA claim. You invoice the plan manager instead of the participant — otherwise the same as any invoice.
NDIA-managed (agency-managed)
You, the provider, must submit the payment request to the NDIA directly. This needs full NDIS Quality and Safeguards Commission provider registration and a PRODA account to access the myplace provider portal, where claims are submitted per service booking. Claims must go in within 90 days of the booking's end.
What it pays
The counselling line item
NDIS's Support Catalogue has a specific "Counselling" line item (Support Category 15, Improved Daily Living Skills), distinct from — and priced below — the Psychologist line item. No AHPRA registration is required to bill the counselling item. Exact rates change with each catalogue update, so check the current NDIS Pricing Arrangements before quoting a figure to a client. Turnaround for registered/"myprovider" claims typically runs a few business days; unregistered claims (self-managed) can take longer.
What Zenvia supports today
Self-managed and plan-managed, invoiced through Zenvia
Zenvia handles invoicing for both self-managed and plan-managed NDIS clients — tag the client's funding source, and their sessions invoice and track the same way any other billing does. NDIA-managed claiming is different: it requires your own NDIS provider registration and a direct myplace portal submission, which is outside what an invoicing platform does for you (Zenvia's or anyone else's, short of a dedicated NDIA claims integration).
Run your NDIS billing through Zenvia
Self-managed and plan-managed clients, invoiced and tracked in one place.
Billing another funder? See Medicare, EAP, workers compensation, Victims Services NSW, Victoria's FAS, DVA and Open Arms, or private health fund rebates. Not sure which registration you need? See PACFA vs ACA vs AHPRA.