AI notes and your professional obligations

Is AI session-note drafting compliant with PACFA, ACA or AHPRA standards?

Short answer: using an AI tool to draft session notes doesn't breach PACFA, ACA or AHPRA obligations on its own — but how it's built matters. Here's what the professional bodies actually say, and how that maps onto what Zenvia does.

Where the professional bodies stand

This has already been addressed, not left open

PACFA has published its own good-practice guidance specifically on integrating AI into practice — the direction of that guidance is that AI can assist with administrative tasks like note-drafting, provided client consent is obtained, data handling is transparent, and the practitioner remains the one who reviews and takes responsibility for what ends up in the record. AHPRA and the professional psychology bodies take the same core position for AHPRA-registered practitioners: a practitioner is fully responsible for the accuracy of a client's clinical record regardless of what tool assisted in producing a draft — the record is only ever what you signed off on, not what an AI produced. Neither position treats AI-assisted drafting as inherently non-compliant. Both treat it as compliant if consent, transparency and final practitioner accountability are actually built in, not just claimed.

What that actually requires

The bar both bodies set, and how Zenvia meets it

What's required
What Zenvia does
Informed client consent before any AI processing of session content
Note-drafting only runs for a session you've turned it on for, with consent captured first — using a script we provide.
Transparency about how client data is used and stored
Never used to train any AI model — contractually excluded, for us and our model providers. Audio and its transcript are automatically deleted 7 days after the session.
The practitioner remains responsible for the final clinical record
The AI drafts; it doesn't diagnose, assess risk or decide anything. Nothing enters the client record until you've read, edited if needed, and signed it.
An auditable record of what was AI-assisted and what a practitioner reviewed
A full access and edit log on every note, exportable for supervision, your insurer, or a professional-body query.

What we're not claiming

This isn't a compliance certificate

This page explains how Zenvia is built and where that lines up with published professional-body guidance — it isn't legal or professional advice, and it isn't a substitute for checking your own obligations against your specific registration body's current code of ethics and any supervision or insurance requirements that apply to you. If AI-assisted note-drafting is new to your practice, it's worth raising with your supervisor or professional indemnity insurer before you start, the same way you would for any new clinical tool.

For the full plain-language FAQ on exactly what the AI does and doesn't do — consent, recording, data use, clinical judgement — see our AI session notes page.

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